Shipping & Returns

SHIPPING 

We deliver to any UK address however please allow up to 14 days from date of purchase. In most cases a signature will be required on receipt of your goods. We also offer international delivery - delivery rates will be higher and please allow longer for delivery. (See section 13 for Countries we will not deliver to in Conditions of Use). Once the order has been despatched you will receive an email confirmation stating this - please allow the expected delivery time to pass before contacting us about non receipt of delivery.

For any delivery outside the UK, before receipt of delivery for your goods, you may be contacted by your local courier to pay VAT, duty or any additional fees incurred through customs. Usually, your goods will be held for up to 3 weeks before being returned to sender.

It is your responsibility to ensure the delivery address provided is ready and able to accept delivery of the product, in particular that there is space for any delivery vehicle to make the delivery. We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.

In the case of an order being returned to us due to failure to deliver, including if the customer has not collected from their local sorting office we might request that you pay an additional delivery cost to cover the cost of the re delivery of your order.

 

RETURNS 

Goods can be returned to us in a new and unused condition with any garment packaging and labels still attached and in a saleable condition within 28 days from date of purchase. Orders which contain personalised items cannot be returned unless there is a manufacturing fault, or where the personalisation has been spelt differently to what was entered by the customer and what has been entered on the order acknowledgement email.

When a straight exchange of an item is required (e.g. change of size) the customer must return the original item to the store with the proof of purchase. You may be contacted to pay an additional delivery charge to cover the cost of the re delivery of the item(s).

Items can be returned and exchanged in person to the store, however if a refund is required this must be completed online and will be refunded to the payment card used for the online order. When returning items in person the order acknowledgement email must be presented as confirmation otherwise we have the right to refuse return or exchange of items. We have the right to refuse to refund or exchange any item if the condition of the returned item is not of a saleable quality or if the item has been mishandled causing a fault to occur.